Kohl’s Department Stores has been selected among the top ten retailers as far as customer service is concerned. In a survey sponsored by National Retail Federation and American Express, 9374 people were surveyed by the Bigresearch consumer research company. Kohl’s Department stores rated in the top ten together with Amazon, Lands’ End, L.L.Bean, Zappos, QVC, Overstock.com, JCPenney, Nordstom and Newegg.
Kohl’s Corp. (KSS) is a department store chain for middle income cusomers. The company sells its own private brands and also national brands of clothing, shoes, and home products. The company has 1127 stores in 49 states and also has a very nice internet store.
Financially the company is doing well. In 2010, it was number 135 in the fortune 500 and is listed in the S&P 500 stock index. In 2008, Kohl’s was the 24th largest retailer in America as far as revenue was concerned.
Kohl’s management is good as reflected in its return on assets of 9.41% and its return on equity of 16.03%. Its net income to common stock for 2010 was $1.2 billion. It has a market capitalization of $14.61 billion. In other words the company is strong.
Some main managers at Kohl’s are John M. Worthington, Donald A. Brennan, Kevin Mansell, and Brian Tadlock.