Aspect is a worldwide provider of: customer contact, workforce optimization and Microsoft platform solutions. The company helps its clients: develop, enhance and sustain stronger relationships by joining their product with next-generation customer contact. It facilitates clients’ access to the future of customer contact enabling them to make things easier for the demands of today’s customers via dual communications via phone, chat, email, IM, SMS and social channels. Included in its offerings are: Microsoft SharePoint, Dynamics CRM and Lync. The company also provides: interaction management and workforce optimization solutions, enabling the client to eliminate communication and workflow barriers and automate more productive business processes by building on current customer contact and enterprise technology investments. Aspect is unique in its capacity to unite Microsoft technologies with unified communications and effective people management, enhancing the customer experience. The company boasts 40+ years of experience and, to date, has helped thousands of organizations access new levels of cost savings and productivity gains, ultimately resulting in better business outcomes.